FAQ

Man standing in front of huge white question mark

What makes you so different?

Nothing and EVERYTHING!
All good accountants will offer a similar service to ours but as a small practice we are able to offer you a more personal service. You will receive continuity of care, we are available to you by telephone 24/7.

How easy is it to change accountants?

We never use a hard sell or 'persuade' perspective people we meet to change their accountant if they receive an excellent, pro-active service at a fair fee and you can discuss anything with them then why change?

However, different accountants will save you different amounts of tax and provide different levels of business advice. If you aren't happy with the service your current accountant provides you or the fees you pay are no longer competitive, then changing over to us is very easy. It involves just one telephone call from you and we take care of everything else for you.

I don't want to change accountant but he doesn't offer what you do?

No problem, we work with many businesses on a consultancy basis. Choose the service you need and we will work in conjunction with your current accountant or on a standalone basis.

I haven't filed a tax return in years – will you still help me?

We understand that the pressures of work can sometimes mean paperwork takes a back seat. You're not alone and every year we engage a new client and bring as many as 6 year's accounts and tax returns up to date.

Why is a client's first meeting at no cost?

Before costs are involved, we would like to discuss your business fully so that you can be certain we are able to fulfil your expectations and you like us! Having met us, we are confident that you will want to appoint us as your advisers.

You seem to offer a lot. Are your fees expensive?

No! We're not always the cheapest but as with many things in life the cheapest is often the most expensive in the long run. However, we are not expensive and we offer excellent value for what we provide. Most importantly we never undertake work without agreeing the fee upfront.

I've just had my accounts done and don't need an accountant until next year, so is there any need to contact you now?

Tax planning is an ongoing process, the earlier the better. It is the same with all areas of our advice, we want to help you change and improve the future, not just report the past.

When and how soon can we meet?

When are you available? Let us know and we'll do our utmost to help. If you need to see somebody urgently, we can usually arrange to see you very quickly.

Is your fixed quote guaranteed for more than one year?

We're not in the business of providing low quotes just to get your business for the first year and then raising the fees. We would like you to remain a client for the long term. We would only anticipate normal inflationary increases if the work stays the same.

Your office is nowhere near me; does that mean I can't become a client?

We have the pleasure of acting for clients all over the country and even some who reside in Europe and beyond! We can arrange online meetings with you and book pre-arranged sessions.

My accounts are really easy, why do I need an accountant?

A good accountant will keep on top of your books, file your tax return on time, find tax savings where they can and save you time to do what you do best – make money!

More importantly you'll have peace of mind that an expert is taking care of the details.